If you are the original owner of a Ford vehicle that was newly registered and you have recently had a service, you may receive a "Service Experience" questionnaire from Ford Motor Company. This questionnaire is used by Ford to monitor the levels of aftersales service offered by their Dealers across the world.
We hope that you will feel Completely Satisfied with your overall service experience from Watson’s Motor Works Ltd, however, should that not be the case please allow us the opportunity to discuss your concerns
Watson’s Motor Works Ltd Complaints Process
At Watson’s Motor Works Ltd, we aim to provide the best service possible to our customers.
If you think there’s something more we can do, please let us know. This gives us the opportunity to work with you to get things right.
We are always happy to receive feedback to help us improve our service.
How Do I Register my Concern?
If you are unhappy with our service, please let us know. To make this as easy as possible, there are a few ways for you to tell us your concerns.
· In Dealership - in person
· By Phone 01568 612060 (Mon – Fri 08:15hrs- 17:30hrs)
· Email or use the direct form below
· Write to us at: Watsons Motor Works Ltd, 4 Etnam Street, Leominster, HR6 8AQ
What information should I include to ensure my concern is dealt with quickly?
· Your full name
· The vehicle registration number
· A description of your concerns or questions
· What we can do to put things right
· The best contact details for us to use
“We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.”
“We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Relations Team can be contacted on 01568 612060, Monday to Friday, 8.15am to 5.30pm.
If unhappy with our service we abide by the Motor Industry Service and Repair Code of Practice which can be found on The Motor Ombudsman Website at www.TheMotorOmbudsman.org.
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.
For further information you can visit The Motor Ombudsman website at or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.
Watson's Motor Works Ltd
Watsons Motor Works Ltd,
4 Etnam Street,
Tel: 01568 612060
Note: We are closed bank holidays, sorry.